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How do I add an account to Outlook?

  • Time: 15 - 30 min
  • Difficulty: Medium


Adding an account in Outlook.

1. From the menu bar select 'Tools', then select E-mail Accounts.

2. Select Add new email account

3. Select POP3 as the Server Type and then click Next. 

4. Enter User Information;
        Your Name: Your display name. (ie: Joe Smith)
        Email Address: yourname@domainname.com
   
    Login Information;
        User Name: yourname@domainname.com 
        Password: Password provided to you by AtlanticBT.
   
    Enter Server Information:
        Incoming mail server POP3: mx.domainname.com
        Outgoing mail server SMTP: mx.domainname.com

5. Click the 'More Settings' button. Select the 'Outgoing Server' tab.

6. AtlanticBT servers require SMTP authentication.
    Make sure that “My outgoing server (SMTP) requires authentication” is checked
    and that “Use same settings as my incoming mail server” is highlighted. 
    Click 'OK'

7. Click the 'Test Account Settings' button.
    This function will test all the settings for sending/receiving mail.
    If the settings are configured correctly then all green checkmarks appear. 

        If you do not receive all green checkmarks, recheck your settings,
        if problem persists, contact technical support at 919.518.0670.

8. When finished, click 'Next' button then the Finish' button.

9. Perform a 'Send/Receive' function.
    All your mail should populate into your Inbox.

If you are planning to use web-mail with your account or would like to access your mail from multiple computers using Outlook, you will want to set the Delivery Options under the Advanced tab. 

This will keep email on the server so that it can be accessed from multiple locations.  We ask that you set the “remove from server” setting to no more than 30 days to prevent your mailbox from becoming too large.




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Article Details

Last Updated: 29th of October, 2009

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Email Problems?

Check these first:

  1. User name is entered as your full email address and that your pasword is entered correctly.
  2. SMTP authentication is enabled
  3. Server names are one of the following:
    • mail1.atlanticbt.com
    • mail2.atlanticbt.com
    • mail4.atlanticbt.com
    • mail.domainname.com
    • mx.domainname.com

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